Privacy & Cookie Policy

1 . Policy Overview

Our Data Protection Officer can be contacted using the following email address dpo@ibsportal.com.au using the subject “FAO Data Protection Officer” or alternatively writing to our registered office address set out above and marking it for the attention of the Data Protection Officer.

This policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at ibsportal.com.au (the “Website”) you are accepting and consenting to the practices described in this policy. If you do not consent, please do not submit any personal data to us.

We are committed to ensuring that your privacy is protected. We are the data controller of data you pass to us pursuant to this policy.
We are Integrated Branding Solutions, a subsidiary of IBS Design Resources, incorporated in Australia. Our company number is # 083 342 134 and our registered office is at Unit 8/12-20 Lawrence Dive, Nerang, QLD, 4218, Australia (“we”/ “our” / “us”).


2. What Information We Collect

We may collect and process the following data about you.
Information you give us:

  • You may give us information about you by logging in, completing registration forms, contact forms or order forms on the Website or by corresponding with us by phone, email, livechat or otherwise. The information you give us may include your name, email address, address / location and phone number. We will retain this information while we are corresponding with you or fulfilling the task for which you visit the Website. We will retain this information for 12 months from the last date you engaged with us;

Information we collect about you and how we use it:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug in types and versions, operating system and platform, and location information for shipping; and
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the Site (including date and time), products and services you viewed or searched for, page response times, Website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our customer services number.
  • Information we receive from other sources: This includes information we receive about you from sources outside of our main website (ie. Other websites we operate, partner websites, applications etc.) This information may include your name, email address, postal address and phone number. We will retain this information for 12 months from the date you last engaged with us.

We will retain this information for 12 months from the date you last engaged with us.


3. Cookies

The Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the Website. It also allows us to improve the Website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website or remember what’s in your shopping cart.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

This Website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you use your browser settings to block all cookies (including “strictly necessary” cookies) you may not be able to access all or parts of the Website.

Internet Explorer: http://windows.microsoft.com/it-it/windows7/block-enable-or-allowcookies

Safari: http://support.apple.com/kb/PH11913

Chrome: https://support.google.com/chrome/answer/95647?hl=it-IT&hlrm=fr&hlrm=en

Firefox: http://support.mozilla.org/it-IT/kb/enable-and-disable-cookies-website-prefereNces

For more information on the cookies and on how to manage your preferences on third-party profiling cookies, please visit http://www.youronlinechoices.com.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

NAME DOMAIN DESCRIPTION EXPIRY
__stripe_mid fontawesome.com Used to display icons on the site 161 days
1P_JAR gstatic.com Analytics 30 days
__cfduid jquery.com Required plugin for site functionality 7 days
__cfduid reviews.co.uk Required plugin for site functionality 17 days
intercom-id-k7jz2ky4 reviews.co.uk Required plugin for site functionality 261 days
userback_session_app userback.io Feedback plugin Expires after closing the browser
_hjIncludedInSample preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring Expires after closing the browser
_sl_analytics_visitor preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring 1 day
_sl_ping_marker preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring 1 day
_sl_session preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring 364 days
_sl_session_beat preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring 1 day
_slid preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring 365 days
currency preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring 19 days
influence_vid preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring Expires after closing the browser
language preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring 19 days
LaSID preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring Expires after closing the browser
LaUserDetails preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring Expires after closing the browser
LaVisitorId preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring 30 days
OCSESSID preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring Expires after closing the browser
sl_activity preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring 364 days
_hjid preview.ibsportal.com.au Site preferences, functionality, analytics & monitoring 352 days

4. Use Of Information

This section outlines IBS activities that we perform using your data that are not necessarily required to the functioning of the website as mentioned in section II. Here we outline other uses of your data including but not limited to marketing campaigns, email promotions, etc:

  • Fulfill our obligations under any contract we have entered into with you and to provide you with information, products and services you have requested;
  • Send you newsletters and marketing information if you have consented to us doing so;
  • Notify you of products and services we offer that are similar to those you have purchased or enquired about; and
  • Notify you of changes to our services and products.

We collect and process much of your personal information on the grounds of legitimate interests, which include some or all of the following:

  • • Where the processing enables us to enhance, modify, personalise or otherwise improve the Website, our services and communications for the benefit of our customers;
  • To identify and prevent fraud;
  • To enhance the security of our network and information systems;
  • To better understand how people interact with our websites;
  • Administer the Website and carry out data analysis, troubleshooting and testing;
  • To determine the effectiveness of promotional campaigns and advertising; and
  • To monitor Website usage and provide statistics to third parties for the purposes of improving and developing the Website and the services we provide via the Website.

If we require your personal data for fulfilment of a contract with you, we may be unable to fulfil the contract without your personal data.

We will obtain consent from you if we use your data for the purpose other than the above mentioned.

You have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information) from us please let us know by following the contact information in the beginning of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit. Withdrawal of your consent won’t affect any processing we have carried out in respect of your personal data prior to you withdrawing consent.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the “Unsubscribe” option in any email we send to you and providing the details requested or by following the contact information in the beginning of this policy.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.


5. Third Party Sites

This Website uses third party plugins and tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. (Please rewrite this. We copied and pasted directly from source.)

These softwares may use cookies to track visitor usage and include but are not limited to the following:

Hotjar: https://www.hotjar.com/legal/policies/privacy/

LiveChat: https://www.livechatinc.com/legal/privacy-policy/

Google Adwords: https://policies.google.com/technologies/ads?hl=en
Facebook: https://www.facebook.com/policies/cookies/
Google Analytics: https://policies.google.com/privacy


6. How Safe Is Your Information

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The Website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.


7. Disclosure Of Your Information

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the Website.

Please note that we may need to disclose your personal information where we:

  • Sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller;
  • Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
  • Need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.


8. Disclosure Of Your Information

The data that we collect from you may be transferred to, and stored at, a destination outside Australia. It may also be processed by staff operating outside Australia who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy. The destination to which your personal data will be transferred will either offer adequate protection of your personal data, as determined by the Australian Commission, or we will make sure there are appropriate safeguards in place. If you would like to know more about the basis on which we transfer your data outside of Australia where a finding of adequacy hasn’t been made, please contact us with the methods mentioned at the start of this policy.


9. Your Rights In Respect To Your Data

There are several rights available to you:

Access to your information

You can ask us to confirm that we process your personal data and provide access to and copies of the information we hold about you by emailing us at info@ibsportal.com.au. We will process your request to access your information and provide this information to you free of charge unless your request is manifestly unfounded or excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge if you request more than one copy of the same information.

We will provide the information you request as soon as possible and in any event within one month of receiving your request, unless there are extenuating circumstances. If we need more information to comply with your request, we’ll let you know.

Rectification of your data

If you believe personal data we hold about you is inaccurate or incomplete, or any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please email us at info@ibsportal.com.au.

We will comply with your request within one month of receiving it, unless we don’t feel it’s appropriate for us to do so in which case we’ll let you know why. We’ll also let you know if we need more time to comply with your request.

Right to be forgotten

In some circumstances, you have the right to ask us to delete personal data we hold about you. This right is available to you:

  • Where we no longer need your personal data for the purpose for which we collected it;
  • Where we have collected your personal data on the grounds of consent and you withdraw that consent;
  • Where you object to the processing and we don’t have any overriding legitimate interests to continuing processing the data;
  • Where we have unlawfully processed your personal data (i.e. we have failed to comply with Australian Privacy Laws);
  • Where the personal data must be deleted to comply with a legal obligation; and
  • Where the personal data we process relates to the offer of online services to a child.

There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we’ll let you know.

To request that your information is deleted, please email us at info@ibsportal.com.au.

Right to restrict / object to processing

In some circumstances you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data, but we don’t have to delete it. This right is available to you:

  • If you believe the personal data we hold isn’t accurate – we’ll cease processing it until we can verify its accuracy;
  • If you have objected to us processing the data (see below) – we’ll cease processing it until we have determined whether our legitimate interests override your objection;
  • If the processing is unlawful; or
  • If we no longer need the data but you would like us to keep it because you need it to establish, exercise or defend a legal claim.

You are entitled to object to us processing your personal data:

If the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority;

  • For direct marketing purposes (including profiling); and/or
  • For the purposes of scientific or historical research and statistics.

To object, you must have grounds for doing so based on your situation. We will stop processing your data unless we can demonstrate that there are compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.

If you wish to restrict or object to the processing of your information, please email us at info@ibsportal.com.au.

Data portability

You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies:

  • To personal data you provide to us;
  • Where processing is based on your consent or for performance of a contract (i.e. the right does not apply if we process your personal data on the grounds of legitimate interests); and
  • Where we carry out the processing by automated means.

We’ll respond to your request as soon as possible and in any event within one month from the date we receive it. If we need more time, we’ll let you know.

If you have any complaints about our use of your personal data, please contact us. You are also entitled to report any concerns which you may have to supervisory authority in your jurisdiction.

If you have any further queries or comments on our policy, please contact us by emailing info@ibsportal.com.au. We always welcome your views about our Website and our privacy and cookie policy.